291. Technology Doesn't Transform Organisations. People Do with Ilana Esterrich
Episode Details

This week on CFO 4.0 returning guest Ilana Esterrich joins Hannah Munro to challenge traditional thinking around ROI and introduce a more meaningful measure of success: return on change. Together, they explore why adoption, attention and organisational behaviour play a crucial role in whether transformation delivers lasting value.


In this episode, you'll learn:

  • Why traditional ROI calculations often fail to tell the full story.
  • What "return on change" means and why leaders should measure it alongside ROI.
  • How attention audits can uncover low-value work and hidden inefficiencies.
  • The importance of deciding what work will stop before introducing new technology.
  • How to support teams through adoption challenges and post-launch productivity dips


Episode cover art for 291. Technology Doesn't Transform Organisations. People Do with Ilana Esterrich
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